Exchanges + Refund Policy
ITEM RETURNS
You can return any FULL PRICED item/s within 30 days of the receiving date.
To return your item, please send us an email to info@ruleofnines.com.au
Make sure to include your order number and the reason/request for the return. We use this information to find your details and process your request as quickly as possible. If you send something back without any info, we won't know what to do with it :)
All goods must arrive in their original, unworn and resalable condition including tags, stickers, boxes etc. In the case that your items are returned without the original packaging, we will not be able to process your return. This may take up to 7-15 working days. Unfortunately we cannot refund duties, taxes or shipping charges.
NOTE: Please ensure there is no dust/fluff or cologne/perfume on all items sent back, they will not be accepted.
Please keep a copy of your receipt of proof of shipment for any returns back to Front Runner. We recommend using tracked postage to ensure your item arrives safe and sound.
All SALE items are final and cannot be returned, exchanged or refunded. Bundles purchased are considered as sale items. This includes Christmas Mystery Boxes. All orders purchased with a CODE are final and cannot be returned, exchanged or refunded. We cannot process refunds or partial refunds for items that are purchased at full price prior to the event of a sale, should that item later go on sale.
ITEM EXCHANGES
Only FULL PRICED items can be exchanged within 30 days of the purchase date.
To exchange your item, please send us an email to info@ruleofnines.com.au
Make sure to include your order number, and note the size/product you would like in exchange. Just fill out the returns card included with your order, and send this back along with the item/s.
Please ensure all items are packaged securely and will arrive back to us in their original condition. Due to hygiene reasons underwear cannot be exchanged.
All orders purchased with a CODE are final and cannot be returned or exchanged.
FAULTY OR INCORRECT ITEMS
In the case of faulty or incorrect items are received, please contact the Rule of Nines crea via info@ruleofnines.com.au. Please include your order number, and any photos, relevant information regarding the issue so that we can fix this as soon as possible.
If an item is damaged through misuse, abnormal use or incorrect washing practices, Rule of Nines will not provide a refund, exchange or repair. We will require satisfactory proof before providing a remedy under the Australia Consumer Law.
Once investigated, we will be able to provide you with information on how to return the item.
SALE OR PROMOTIONAL STOCK
All SALE items are final and cannot be returned, exchanged or refunded.
If you claim a free gift with your order and return your items for a refund, the free gift must also be returned. If you return your items for store credit or an exchange instead, you are more than welcome to keep your free gift.
If you have any further questions or have received a faulty or incorrect sale/promotional items, please contact our Rule of Nines crew at info@ruleofnines.com.au
AFTERPAY RETURNS FOR EXCHANGE
When purchasing via Afterpay, you may send your item back to the Rule of Nines warehouse within 15 days of your original purchase for exchange of size.
All exchanges will be processed within ten (10) business days of receiving your parcel. Please note Rule of Nines is not able to refund sale items, or items purchased with a discount code.
When using Afterpay, you have the options to return one or all of your items for an exchange.
It's important to keep up your Afterpay payments while your return is in transit back to us as Afterpay charge late fees for any overdue payments!
If your AfterPay contract is cancelled or amended you will be charged a $10 fee.